Privacy Policy
Privacy Policy for Call Empathy
Effective Date: 02.03.2024
Welcome to Call Empathy (“we,” “us,” or “our”). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our teletherapy services.
- Information We Collect
a. Personal Information:
We may collect personal information, including but not limited to names, contact information, billing details, and other data necessary for the provision of teletherapy services.
b. Sensitive Information:
As part of the teletherapy process, therapists may collect sensitive information related to mental health, medical history, and other confidential details.
c. Usage Data:
We may collect information about how our platform is accessed and used. This includes log files, device information, and analytics data.
- How We Use Your Information
a. Provision of Services:
We use collected information to facilitate the delivery of teletherapy services, including scheduling, communication between clients and therapists, and payment processing.
b. Improvement of Services:
We may analyze usage data to improve the functionality, security, and quality of our teletherapy services.
c. Communication:
We may use contact information to communicate with users about appointments, service updates, and promotional offers. Users can opt out of promotional communications
- Information Sharing and Disclosure
a. Therapist-Client Relationship:
Information shared between therapists and clients during teletherapy sessions is confidential and protected. Therapists may only disclose information as required by law.
b. Service Providers:
We may engage third-party service providers to facilitate our services. These providers have access to information only to perform specific tasks on our behalf.
c. Legal Compliance:
We may disclose information if required by law, legal process, or government request.
- Data Security
We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.
- Your Rights
a. Access and Correction:
Users have the right to access and correct their personal information. You may contact us to update or delete your information.
b. Withdrawal of Consent:
Users may withdraw their consent for the processing of personal information at any time.
- Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience and collect usage data. Users can control cookie preferences through their browser settings.
- Changes to Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. Users will be notified of any material changes.
- Contact Information
For questions or concerns regarding this Privacy Policy, please contact us at [email protected] .
By using our teletherapy services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
